Refund Policy

At Tapelio, we stand behind the quality of our products. If you’re not satisfied with your purchase, we offer a 90-day refund policy from the date you receive your order.

Eligibility for Refunds
To be eligible for a refund, your item must be in its original condition—unused, undamaged, and clean. This applies to physical products such as Tapelio Review Cards and Tapelio Stands. You will need to provide a valid proof of purchase, such as your order number or receipt.

Return Shipping
Shipping costs for returning items are not covered by Tapelio. If your refund request is approved, we will provide return instructions. You are responsible for arranging and paying for return shipping.

To initiate a refund request, please contact us at info@tapelio.com.

Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, notify us at info@tapelio.com within the 90-day period. We will evaluate the issue and offer a resolution, which may include a replacement or refund. In the case of physical damage, we may request photos to assist with our review.

Refund Process
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 7 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received the funds, please contact us at info@tapelio.com so we can assist.

Contact Us
Tapelio
Toronto, Ontario, Canada
📧 info@tapelio.com
🌐 www.tapelio.com